Returns Policy

14 Days Guaranteed Living or Credit we'll be giving!

• Our 14 day guarantee begins at time of delivery. ***Orders picked up locally at our facility should be inspected by the customer prior to acceptance as they are transported by the customer, they are NOT covered by our 14 day guarantee.
• We will credit your account with Reefs2go.com for any animals claimed under our 14 Day Guarantee (DOA or otherwise), unless the items is marked as excluded from our guarantee on the website, provided a picture of the item, on the original packing slip contained the the shipment is received by us within the 14 day window, requests submitted without the required picture can not be processed.
• Upon receipt of your shipment, a packing slip is included in your box- please make sure to keep the packing slip - the item must be photographed on the packing slip so we can see the order number, date and packing info. A duplicate packing slip is not available so please make sure to keep the one you receive with your order.

Also note--during cold weather, live item(s) will slow significantly in response to the cold. SLOW acclimation is a must for success. If you do not have airline tubing, which is necessary to complete the acclimation it is available on our site for a small fee. [http://www.reefs2go.com/product/DG-AIRLINETUBING-6FT/Airline-Tubing---6-feet-316-diameter.html] We recommend a minimum of 2 hours of acclimation for best results.
We reserve the right to require the expired animal to be shipped back to Reefs2go for a full store credit of the cost of the animal(s) which are dead.

We do not cover the cost of shipment of animals claimed under our 14 Day Guarantee (DOA or otherwise). Claims processed under our 14 Day Guarantee are processed for the live items only and do not include original shipping charges as those are the sole responsibility of the customer.

Any non live animal item (ie: pump, skimmer, etc) can be returned for full refund within 30 days of purchase.

I want FREE shipping - how can I get my LIVE items shipped for FREE?

• 1. Order a package that comes with FREE shipping. If you add LIKE items to the package - they will ship for FREE as well. However, if you add an item that has a greater level of sensitivity than the FREE shipping package, an option for a more expedited shipping service will appear, but at a reduced rate to accommodate the free shipping with the package.
• 2. If your cart contains items which are LEVEL1 items (ie: fish, sensitive corals as indicated on the product page), and your cart totals $169.99 or more - FedEx/UPS Premium Overnight service will be FREE.
• 3. If your cart contains items which are LEVEL2 items (ie: sensitive inverts as indicated on the product page), and your cart totals $169.99 or more - FedEx/UPS NON Premium Overnight service will be FREE.
• 4. If your shipping address is within FLORIDA - all LIVE stock orders totaling $69.99 or more - ship for FREE!! (please select the option for free shipping from the pull down on the cart page)
• 5. If your shipping address is within the Southeast United States (as defined below in orange) - Level 3 and Level 4 LIVE stock orders totaling $49.99 or more - ship for FREE!! (please select the option for free shipping from the pull down on the cart page)

Premium Overnight- Overnight Service via FedEx/UPS in most urban areas delivery by 10:30am - Please check with the carrier for exact details for your specific delivery zip code.

NON Premium Overnight- Overnight Service via FedEx/UPS - Please check with the carrier for exact details for your specific delivery zip code.

Total must meet minimum after discounts and promotions are applied and before shipping and tax

Premium Overnight- Overnight Service via FedEx/UPS in most urban areas delivery by 10:30am - Please check with the carrier for exact details for your specific delivery zip code.

NON Premium Overnight- Overnight Service via FedEx/UPS - Please check with the carrier for exact details for your specific delivery zip code.

Within the Southeast United States:

Southeast United States is defined as: Alabama, Arkansas, Florida, Georgia, Kentucky, Louisiana, Mississippi, North Carolina, South Carolina, Tennessee, Virginia & West Virginia.

Please understand- we try to keep our site as up to date as possible- however since we specialize in live animals - there are times when they just do not cooperate with us and sit patiently on the shelf waiting to be shipped.

When will I receive my shipment?

• There is a 1-4 business day processing period on all orders before they are shipped.
• Since livestock is different then shipping dry products, we can only ship livestock on certain days to avoid weekend delays, this is the reason for the broad processing period.
• We do our best to get your order shipped out as promptly as possible.
• Be aware that Premium or NON Premium overnight shipping does not mean you will receive your order the day after you place it, the order still must go through the 1-4 business day processing period prior to being shipped.

When do you ship?

• We ship Monday - Friday - Please contact discuss your specific needs! 727 623 0914

Please provide a physical address for shipping. Please make sure the address & phone # which is on your profile is correct prior to check out. We ship to the address on your profile and the phone number will be included for the carrier to contact you in the event of a problem with your package.

Items such as Pumps, Skimmers, etc (non living items) will be shipped via UPS or USPS. This will be determined by the seller based upon size/weight of the item.