14 Days Guaranteed Living or Credit we'll be giving!
- Our 14 day guarantee begins at time of delivery. ***Orders picked up locally at our facility should be inspected by the customer prior to acceptance as they are transported by the customer, they are NOT covered by our 14 day guarantee.
- We will credit your account with Reefs2go.com for any animals claimed under our 14 Day Guarantee (DOA or otherwise), unless the items is marked as excluded from our guarantee on the website, provided a picture of the item, on the original packing slip contained the the shipment is received by us within the 14 day window, requests submitted without the required picture can not be processed.
- Upon receipt of your shipment, a packing slip is included in your box- please make sure to keep the packing slip - the item must be photographed on the packing slip so we can see the order number, date and packing info. A duplicate packing slip is not available so please make sure to keep the one you receive with your order.
Acclimating marine life in any type of styrofoam container will void the 14 day guarantee
Also note--during cold weather, live item(s) will slow significantly in response to the cold. SLOW acclimation is a must for success. If you do not have airline tubing, which is necessary to complete the acclimation it is available on our site for a small fee. [http://www.reefs2go.com/product/DG-AIRLINETUBING-6FT/Airline-Tubing---6-feet-316-diameter.html] We recommend a minimum of 2 hours of acclimation for best results.
We reserve the right to require the expired animal to be shipped back to Reefs2go for a full store credit of the cost of the animal(s) which are dead.
We do not cover the cost of shipment of animals claimed under our 14 Day Guarantee (DOA or otherwise). Claims processed under our 14 Day Guarantee are processed for the live items only and do not include original shipping charges as those are the sole responsibility of the customer.
Any items returned to Reefs2go must be done so at the buyers expense, using the same shipping service (ie: FedEx Priority, etc) as the original shipment, with the same packaging (ie: heat packs, ice packs, styro cooler, etc) to insure the safe arrival of the item(s).
Any non live animal item (ie: pump, skimmer, etc) can be returned for full refund within 30 days of purchase.