Returns Policy

14 Days Guaranteed Living or Credit we'll be giving!

• Our 14 day guarantee begins at time of delivery.
• We will credit your account with Reefs2go.com for any item which is DOA provided a picture of the item is provided within the 14 day window, requests submitted without the required picture can not be processed.
• Upon receipt of your shipment, a packing slip is included in your box- please make sure to keep the packing slip - the item must be photographed on the packing slip so we can see the barcode, date and packing info. A duplicate packing slip is not available so please make sure to keep the one you receive with your order.

Also note--during cold weather, live item(s) will slow significantly in response to the cold. SLOW acclimation is a must for success. We provide you with the necessary items to complete the acclimation and recommend a minimum of 2 hours of acclimation for best results.
We reserve the right to require the DOA product to be shipped back to reefs2go for a full store credit of the cost of the animal(s) which are dead.

We do not cover the cost of shipment of the missing or DOA critters at a later date.

Any non live animal item (ie: pump, skimmer, etc) can be returned for full refund within 30 days of purchase.

I want FREE shipping - how can I get my LIVE items shipped for FREE?

• 1. Order a package that comes with FREE shipping. If you add LIKE items to the package - they will ship for FREE as well. However, if you add an item that has a greater level of sensitivity than the FREE shipping package, an option for a more expedited shipping service will appear, but at a reduced rate to accommodate the free shipping with the package.
• 2. If your cart contains items which are LEVEL1 items (ie: fish, sensitive corals as indicated on the product page), and your cart totals $148.99 or more - FedEx Priority Overnight service will be FREE.
• 3. If your cart contains items which are LEVEL2 items (ie: sensitive inverts as indicated on the product page), and your cart totals $148.99 or more - FedEx Standard Overnight service will be FREE.
• 4. If your shipping address is within FLORIDA - all LIVE stock orders totaling $69.99 or more - ship for FREE!! (please select the option for free shipping from the pull down on the cart page)
• 5. If your shipping address is within the Southeast United States (as defined below in orange) - Level 3 and Level 4 LIVE stock orders totaling $49.99 or more - ship for FREE!! (please select the option for free shipping from the pull down on the cart page)

Total must meet minimum before shipping and tax

Total must meet minimum before shipping and tax

Within the Southeast United States:

Southeast United States is defined as: Alabama, Arkansas, Florida, Georgia, Kentucky, Louisiana, Mississippi, North Carolina, South Carolina, Tennessee, Virginia & West Virginia.

When will I receive my shipment?

• There is a 1-4 business day processing period on all orders before they are shipped.
• Since livestock is different then shipping dry products, we can only ship livestock on certain days to avoid weekend delays, this is the reason for the broad processing period.
• We do our best to get your order shipped out as promptly as possible.
• Be aware that overnight shipping does not mean you will receive your order the day after you place it, the order still must go through the 1-4 business day processing period prior to being shipped.

When do you ship?

• USPS Priority 2nd Day orders ship out on Mon, Tues & Wed. We do not ship USPS Priority 2nd day orders out on Thursday or Friday because in some instances they may take 3 days in transit and will get stuck on a Sunday.
• Southeast orders ship out Mon-Wed.
• Most Florida orders ship out Mon-Thurs.

Please provide a physical address for shipping. Please make sure the address & phone # which is on your profile is correct prior to check out. We ship to the address on your profile and the phone number will be included for the carrier to contact you in the event of a problem with your package.

Items such as Pumps, Skimmers, etc (non living items) will be shipped via UPS or USPS. This will be determined by the seller based upon size/weight of the item.