Reefs2go
About | Contact | Faq | Cart
0 Items in Cart
banners/shippingexplained_2.jpg
banners/did_you_know
Search
shop by manufacturer
banners/400x100banner
banners/saturday_delivery
banners/free_ship_banner
paypal accepted
we ship ups
Online Payment Service

Returns Policy

Reefs2go Contact Information
3350 Ulmerton Rd #13
Clearwater, FL. 33772
Un
Phone: 727-540-0515
sales@reefs2go.com
Return Policy:

We offer an arrive alive guarantee. If the item is not alive after you have followed the acclimation process detailed with the shipment, please email us at issues@reefs2go.com and include a picture of the item. We will refund the cost of the item or offer a store credit for the price of the item.


Also note--during cold weather, live item(s) will slow significantly in response to the cold. SLOW acclimation is a must for success. We provide you with the necessary items to complete the acclimation and recommend a minimum of 2 hours of acclimation for best results.


The return of live animals can be difficult, therefore we ask for a picture of any product which is DOA (dead on arrival) and we reserve the right to require the DOA product to be shipped back to reefs2go for a full refund of the cost of the animal(s) which are dead. If you are asked to return a DOA item, reefs2go will provide you with a return label at no additional charge to the customer.


Any non live animal item (ie: pump, skimmer, etc) can be returned for full refund within 30 days of purchase.

Payment Policy:

We accept Visa, Mastercard, Discover & PayPal at this time.

Shipping Policy:




Our shipping is calculated as follows:
  • You can purchase as many LIVE items as you want and pay ONLY 24.99

  • If the total on LIVE items is greater than 150.00 you will receive FREE shipping!

EBAY may not calculate your shipping correctly on a purchase which includes several items, to Florida with FREE shipping or on orders over 150.00 for FREE shipping.

To avoid this, please make your purchase by clicking the buy it now button and then continue shopping with us making your additional purchases. Once completed, please email us at sales@reefs2go.com and we will combine your shipping and make the necessary adjustments.


Livestock Shipping to Florida:
  • Fish, Inverts & Plants ship for FREE!!!


Livestock orders received by midnight EST will be shipped 2 business days after purchase is confirmed (paid for) based on the following schedule:

If PAYMENT is received on: Item(s) will SHIP on: Item(s) will be DELIVERED on:
Monday Wednesday Thursday
Tuesday Thursday Friday
Wednesday Monday Tuesday
Thursday Tuesday Wednesday
Friday Tuesday Wednesday
Saturday Tuesday Wednesday
Sunday Wednesday Thursday


If LESS than 25% of your order does not meet our health requirements, we will ship the remaining items that do on the scheduled ship date, and refund those that do not. If MORE than 25% of your order does not meet our health requirements, we will hold your order until the next shipping day. You will be notified via email.



We can ship on a date AFTER the listed date but you will need to notify us via email after you have completed your purchase so we can notate your order of the change.


We provide a schedule for shipping so you are able to plan the arrival of the shipment and avoid DOA's. We reserve the right to postpone the shipment of LIVE animals due to potential weather issues as noted on weather.com. You will be notified via email and/or phone if your order is unable to be shipped on the scheduled date due to weather or an unforeseen issue with the LIVE item. You will also receive an email from UPS/Quantum View the night of your shipment with tracking info. If the shipping date or delivery date falls on a holiday, we will ship your package the next available date for shipping.



Please provide a physical address for shipping- UPS will not deliver to a PO Box. Please make sure the address & phone # which is on your profile is correct prior to check out. We ship to the address on your profile and the phone number will be included for the carrier to contact you in the event of a problem with your package.



Items such as Pumps, Skimmers, etc (non living items) will be shipped via UPS or USPS. This will be determined by the seller based upon size/weight of the item.

Frequently Asked Questions
Search FAQ by topic: and/or keywords:
Ship to other Countries ( 1 faqs in this section )
Shipping Policy ( 1 faqs in this section )
How Many Crabs? ( 1 faqs in this section )
When will you ship my order? ( 1 faqs in this section )
Specifics requests for animals ( 1 faqs in this section )
My area is really HOT or COLD ( 1 faqs in this section )
I have lots of algae- HELP ( 1 faqs in this section )
DOA items ( 1 faqs in this section )
Pics of the DOA items have bee ( 1 faqs in this section )
Refugium arrived without live ( 1 faqs in this section )
Can I pay with a money order? ( 1 faqs in this section )
Suggestions for my new tank? ( 1 faqs in this section )
Create a Custom Package ( 0 faqs in this section )
Local store we can visit? ( 0 faqs in this section )
How do you ship Fish? ( 0 faqs in this section )
When do you ship? ( 1 faqs in this section )
Item(s) not received ( 1 faqs in this section )
My Account | Contact | Reef Club Promos | Customer service | Faq | Policies
Copyright © 2010. Please read our Policies & Returns Policies.
We accept all major forms of payment