WE STRIVE FOR 100% CUSTOMER SATISFACTION!
If you are not completely satisfied- please email so we can work to resolve the issue!
Thank you for your recent purchase!! We hope that you are as excited to receive your order as we are to deliver it to you. We offer many different types of animals and each type requires a varied level of acclimation so that they can be added to your system.
Using a Quarantine Tank is HIGHLY recommended for any and all livestock purchases.
Please Note: We will not void your warranty for failure to utilize a QT tank - however Reefs2go.com does not assume any liability for animals already in your possession.
Why is acclimation important??
It allows the new animals to gradually grow accustom to the conditions of their new home. You are allowing the animal to avoid shock leading to death by acclimating to temperature, salinity and pH.
How do you acclimate?
The method described below (Drip Acclimation) will allow this process to occur slowly, which provides the best results for success.
DO NOT USE STYRO AS HOLDING CONTAINER DURING ACCLIMATION.
In the event there is a problem, please email us at firstname.lastname@example.org. Two pictures are required of the item which is the issue and a picture of the packing slip accompanying your order.
- As with any live shipment, things can happen while in transit.
- Please help us by giving us a chance to rectify a problem before making any assumptions.
- We strive to develop good relationships with hobbyists and go out of our way to help in any way we can.
Once your item arrives in satisfactory condition, please leave feedback for us.
If any of your animals do not survive during the 14 Day Guarantee, please take pictures of the animal(s) on the packing slip and send them to email@example.com. We will get you credited for those within 24-48 business hours of receipt of that email.
If there are any problems with your shipment please let us know ASAP so we can work to rectify it for you ASAP.
Thank you for your business, we appreciate it very much!
727 623 0914 Customer Service Hotline- Monday Friday 8:30am-5:00 pm EST
How do I do Drip Acclimation?
Airline tubing is necessary to properly drip acclimate your new saltwater friends. This tubing is available in our online store for a nominal fee.
Steps for Drip Acclimation:
- 1. Tie the tubing into a knot or use a rubber band to pinch a portion of the tubing shut to control the speed of the drip ~6 from the top of the tubing.
- 2. With the tubing in the tank and the cinched area situated close to the tank began a siphon by gently sucking on the other end of the airline tubing, drawing the water out of the tank & into the container with the new animals. The rate at which the water is flowing should be a slow drip.
- 3. Allow the drip process to continue while monitoring until you have tripled the amount of water in the container with your own water (this process should take about 2 hours), your new friends are ready to be added to the tank.
- Upon receipt of the pods, you will notice that there is a piece of filter media. This is the same type of media used in wet/dry filters therefore safe to add to your aquarium. The pods do not require acclimation however it is considerate! :-)
- Add a 1/4 of a cup of tank water to the bag every 10 minutes for 30 minutes.
- If your desire is to have the pods reproduce, adding them to your tank AFTER you turn the display lights off is best. Otherwise your fish will have a yummy treat before they get a chance to hide within your rock. You can put the piece of filter media inside a crevice of rock and leave it there indefinitely. The pods will slowly make their way from the media into the rock. You can check their success rate by shining a flashlight into the tank after lights out. For best success, put a red balloon over the end of the flashlight- this will give you a chance to see them before they scurry away.
- Remember, adult copepods range in size from .5mm-1mm. They are SMALL. Also you will receive varying "ages" of pods- adults, teens, babies, etc...If you do not SEE them do not be concerned, they are there. Amphipods are easier to see as they range in size from 2-5mm in length.
- Fish often lay on their side and may look dead- please acclimate slowly regardless of how bad they look, to avoid throwing away an alive- playing dead due to stress fish.
1. Temperature / pH and Salinity Shipping is a stressful experience. Treating your coral with TLC for the first few days will help insure long-term success. The method described below (Drip Acclimation) will allow this process to occur slowly, over a period of 2 hours, which provides the best results for success.
- If your shipment contains corals, it is very important to acclimate these corals both to temperature, pH, salinity and light.
2. Light - Place the newly acclimated animals at mid-tank or lower for the first few days, with mild alternating current. After a few days to a week most corals may be placed in their final location. For SPS corals, it is best to keep them in a lower lighting area for at least 1 week then reposition them slowly over the course of a few weeks to their final positions in the tank. Too much light too soon = sunburn= death
****CORALS: IMPORTANT NOTE******
Many species of coral will not open for several days or weeks after introduction into their new home. Please allow time for the new addition to adapt to their new home, we over our shipments for a full 14 days so you have the opportunity to allow them to adapt and open.
Some live corals, especially leathers, and some SPS can produce excess slime when shipped.
After acclimation, hold the coral by the rock or skeletal base and shake the coral in the shipping bag before placing into the aquarium. To avoid damaging the coral, please remember never to touch the "fleshy" part of a live coral.
****SPONGES: IMPORTANT NOTE******
Note: Sponges should never be directly exposed to air. Follow the normal coral acclimation procedures for temperature, but once acclimated to the temperature, submerge the bag underwater in the aquarium and remove the sponge from the bag under water. Never let the sponge be exposed to air really not kidding on this one.
****TURBO SNAILS: IMPORTANT NOTE******
If you have received turbo/astrea snails for the first time- remember- they can not right themselves-if they land upside down at anytime in the tank, they are not able to turn themselves over. Make sure to situate them so they can move, otherwise they will die. It is strongly recommended to avoid adding the transport water into the tank. Use a net to transport the animal without water into the tank after acclimation.., avoiding adding the old water.